Sandon Brook Manor – Residential Management

Key Facts:

Client Name: Sandon Brook Manor Right to Manage Company
Location: Chelmsford, Essex
Type of client: Right to Manage Company
Discipline provided by M+C: Residential Property Management | Building Surveying | Procurement
M+C Lead: Chris Coomber

Munday Cramer have already worked with the Directors at Sandon Brook Manor for eight years; providing building surveying and project management services. With a step-change needed in the overall management of the property, the Directors began to look at alternative solutions. Following a comprehensive selection process, M+C were appointed to provide residential management services; ranging from Company Secretarial services through to the organising of cleaning and regular maintenance.

The delightful Victorian manor house, now converted in to 9 luxury flats is administered by its Right to Manage Company (RTM). Working hand in hand with M+C, the Directors have looked to achieve improvements in their property management across a number of areas. Munday + Cramer have delivered on a range of service improvements focusing on:

  • Proactive helpdesk and facilities support including emergency responses
  • Transparency and timeliness of information
  • Robust procurement delivering immediate cost savings/improved value for money
  • Regular site visits

Munday + Cramer’s approach to residential management at Sandon Brook Manor has followed the business’s ethos to the full. The highest standards in customer care are consistently exhibited, whilst ensuring that assets are maintained appropriately and transparently. Cost savings across a number of services have been achieved. However, proactive asset management planning and strategies have been employed improving cost-certainty and maintenance regimes. This approach has been successful, ensuring that Munday Cramer will continue to support Sandon Brook Manor for years to come. These successes can be summed up in the customer testimonial below:

“Munday + Cramer are a professional company that inspire confidence. It’s always nice to see M+C personnel on site regularly, and their response when problems occur has been very impressive. Safety is now given a much higher priority, and M+C have been willing to go the extra mile to save the leaseholders money. We like that there is more clarity within our accounts and that the information flow is accurate and on time.”

Victor Trew, Director