Company
Munday & Cramer deliver high class multi-disciplinary Project Management, Architecture and Building Surveying services within the Education, Commercial and Residential Sectors throughout London and the surrounding Counties. We believe our ‘professional-led’ approach is unique and over the past 40 years we have expanded aspects of the company and range of services.
Job Purpose
We are seeking an intelligent, self-motivated and well-organised individual to complement our Business Support team in the day-to-day servicing of our clients. The role will also ensure and bring consistency to achieve best practice through use of the database to meet key Quality Management System objectives. The use of this system along with other members within the administration support team will be key in ensuring that all teams are operating effectively to achieve shared goals. Your role is to offer support to the Business Support Administrators and all technical teams throughout the practice to achieve these objectives and through the use of the companies database and tools to provide consistency and best practice throughout.
This is a 1 year fixed term contract – to cover maternity leave for a member of staff.Responsibilities
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To receive, transfer and field all telephone calls, recording name, contact details and nature of call.
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To greet visitors, clients, and contractors to the office.
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To greet visitors, clients, and contractors to the office.
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To type general correspondence for architects’, surveyors’ and project management department.
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To log new enquiries set up data file structure and enter details onto the practice database and spreadsheets, organising appointments, drafting standard documents, and processing enquiry stage correspondence.
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To open, scan, distribute and file incoming post and e-mails and process, frank end of day post and take to the post office each day.
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To scan incoming cheques and pass to accounts department.
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General photocopying, electronic filing and archiving assistance as required.
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To develop basic understanding of office procedures, suggesting improvements and new processes where appropriate.
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To be always responsible for first class standard of service and attention to detail.
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To assist and support the Business Support Administrators in various adhoc duties as required.
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General office tidying duties (meeting room).
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To ensure confidentiality and Data Protection Act compliance.
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To demonstrate and continually improve planning, prioritisation, and time management skills.
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Be personable and engaging with good spoken, written and presentation skills.
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To engage and communicate well with clients, contractors, building surveyors, architectural and administrative teams.
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To be conscientious and proactive.
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To be confident, resilient and committed with a highly developed team spirit.
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To have knowledge of Microsoft Word, Excel, Outlook, PDF software.
These duties and responsibilities are indicative and not exhaustive. We may make adjustments from time to time to reflect the changing needs of the company. We may also require you to carry out reasonable alternatives within your role, therefore, we expect you to adopt a flexible approach to your role.
Skills and Knowledge Required for this Role
This role will develop as tasks and business requirements dictate and will allow the individual to develop and expand opportunities. Essential requirements, skills and knowledge are as follows:
Essential
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Proficient in IT and using software including Microsoft Outlook, Word, Excel & PowerPoint.
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Excellent interpersonal, verbal, and written communication and presentation skills.
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Ability to self-motivate and work pro-actively on own initiative as well as able to work as part of a team with an ability to meet tight deadlines and balance priorities to achieve results.
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Ability to communicate confidently and professionally with clients, contractors and consultants and working to deadlines, understanding customer care, and maintaining confidentiality.
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Able to work under own initiative, having good decision-making skills and keen sense of responsibility, with a “can-do” attitude and approach to work.
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Highly organised with effective time management skills to meet the role’s timescales and the ability to perform successfully in a challenging work environment.
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Appropriate educational background demonstrating good levels of numeracy and literacy.
Desirable
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Current/ Valid UK Driving License.
Working at Munday & Cramer
Munday & Cramer believes that our staff are our greatest asset.
Established originally as a small family run business, during our growth we have continually strived to create an environment that looks after the wellbeing of all, delivers learning and development opportunities with inclusion and diversity being paramount. Munday & Cramer is an equal opportunities employer.
Encouraging positive wellbeing is a key priority and it has always been our ambition for Munday & Cramer to be more than just somewhere you come to work.
Munday & Cramer remain fully committed to the promotion of a work-life balance for all Employees and as a result, we operate agile and hybrid models of working.
